Shipping
Fast & Reliable Shipping with DHL
We ship all orders safely and reliably with DHL. Your parcel arrives quickly, includes online tracking, and offers flexible delivery options such as DHL service points and parcel shops (where available).
On this page you’ll find all the details about shipping costs, delivery times, and how your order is processed.
Common Questions
Most Popular Questions
How much are the shipping costs?
Our shipping costs are calculated automatically based on the product type, weight and your delivery address. This allows us to offer fair and transparent shipping prices for every order instead of using a flat rate that might be too high for smaller items.
If you order multiple products in one order, we optimise the shipment so they can be sent together whenever possible. That way you benefit from combined shipping and don’t pay more than necessary for your DHL delivery.
How long does delivery take?
The delivery time depends mainly on DHL’s current delivery times to your region. Our internal order processing is usually very fast: we prepare and hand over your parcel to DHL within one business day after payment has been received.
Once shipped, the actual delivery time is determined by DHL and may vary slightly depending on your location, season and shipping volume. In general, you can expect your order to arrive within a few business days after dispatch.
Do I get a tracking number?
For most products and shipments, you will receive a DHL tracking number. As soon as your order has been dispatched, we send you a shipping confirmation email that includes the tracking link so you can follow your parcel online in real time.
For very small or low-value products, we may ship without tracking to keep the shipping costs as low as possible for you. In those cases, the option without tracking is chosen deliberately to offer you a more affordable shipping option.
Do you ship to DHL parcel shops/service points?
Yes, we also offer shipping to DHL parcel shops and DHL Packstations where available. This gives you more flexibility, as you can pick up your parcel when it best fits your schedule instead of waiting at home for the delivery.
Simply enter your DHL Packstation or parcel shop details correctly during checkout, and DHL will deliver your order directly there. This is often the most convenient option if you are not at home during regular delivery times.
What happens if I’m not at home when the parcel is delivered?
If you are not at home when DHL tries to deliver your parcel, you don’t need to worry. Using your DHL tracking number, you can easily adjust the delivery options online – for example, choose a new delivery day, redirect to a neighbour, a DHL parcel shop or a Packstation (where available).
Detailed information about your delivery options is included in the shipping confirmation email you receive once your order has been sent. Please check that email and the DHL tracking page for the latest updates and available choices.
What should I do if my parcel is damaged or items are missing?
If your parcel arrives damaged, incomplete or if something seems wrong, please contact us immediately – don’t wait. The sooner you get in touch, the faster we can help.
Send us an email with your order number, a short description of the problem and, if possible, photos of the parcel and the contents. We will then investigate the case together with DHL and work on a quick and fair solution for you, such as a replacement or refund, depending on the situation.